This Privacy Policy explains how DigitalMedia platform (digitalmedia.az, hereinafter "Platform", "we") collects, uses, stores and protects personal information of users. By using the Platform, you accept the practices described in this policy.
Table of Contents
1. Information We Collect 2. How We Use Your Information 3. Social Media Integrations 4. Data Sharing 5. Data Retention 6. Security 7. Your Rights 8. Cookies 9. Policy Changes 10. Contact1. Information We Collect
We may collect information in the following categories when you use the Platform:
- Account information: name, surname, email address, phone number, company name and password (encrypted form).
- Inquiry information: information you submit through demo and contact forms.
- Messaging information: conversations, messages, contact information and media from connected social media accounts.
- Technical information: IP address, browser type, device information, log records and usage statistics.
2. How We Use Your Information
- To provide the service, manage your account and answer your messages;
- To operate AI-based automatic responses and automation flows;
- To provide customer support and answer your queries;
- To improve the Platform, ensure security and prevent misuse;
- To fulfill obligations required by law.
3. Social Media Integrations
DigitalMedia integrates with platforms such as Instagram, WhatsApp, Facebook (Messenger) and Telegram. When you connect your accounts, we only request permissions necessary for the service to function and use this information in accordance with those platforms' terms (e.g., Meta Platforms). You can disconnect the integration anytime from account settings; associated access tokens are then deleted.
4. Data Sharing
We do not sell your personal information. Data may only be shared in the following cases:
- With trusted service providers who help operate the Platform (hosting, AI processing, email delivery);
- With competent authorities when required by law or court order;
- With your explicit consent.
5. Data Retention
We retain your information only as long as necessary for the purposes described in this policy or as required by law. When you close your account, your data is deleted or anonymized within a reasonable timeframe.
6. Security
We implement technical and organizational measures to protect your information, including encryption, limited access controls and regular security audits. However, no transmission over the internet is 100% secure and we cannot guarantee absolute security.
7. Your Rights
- Access your data and request a copy;
- Request correction of inaccurate information;
- Request deletion of your data;
- Withdraw consent for processing.
To exercise these rights, you can contact us at info@digitalmedia.az
8. Cookies
The Platform uses cookies to maintain your session, remember preferences and collect usage statistics. You can manage or disable cookies through your browser settings; however, some features may not work properly.
9. Policy Changes
We may update this policy from time to time. Significant changes will be posted on this page with the update date. By continuing to use the Platform, you accept the updated policy.
10. Contact
DigitalMedia
Email: info@digitalmedia.az
Website: digitalmedia.az
Address: Baku, Azerbaijan